FAQ

1) Products and Services 


1.1) What kind of products do you offer?
We offer a wide variety of products, including clothing, accessories, home decor, and more, all with a Somali touch. You can check out our full range of products on our website.


1.2) How long does it take for my order to be processed and shipped?
We typically process orders within 1-3 business days and ship them out as soon as possible.


1.3) Do you offer international shipping?
Shipping times vary depending on the destination, but you can track your order using the tracking information provided.


1.4) How do I track my order once it has been shipped?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment on our website or on the carrier's website.


2) Manufacturing and Production

2.1) How do you manufacture and print the products?
We work with trusted print-on-demand partners to produce and ship our products directly to you. This ensures that every item is carefully manufactured and printed with the highest quality materials and processes.

2.2) What kind of materials are used in the products?
Our products are made with high-quality materials, including cotton, polyester, and other fabrics, depending on the product.

2.3) Can I customize my own design for the products?
Yes, you can customize your own design for certain products. Please email us on info@somaligifts.com.

2.4) Do you have any quality control processes in place?
We have strict quality control processes in place to ensure that our products meet our high standards of quality.


3) Partnership and Collaborations

3.1) How do you collaborate with Somali photographers?
We collaborate with Somali photographers by offering royalty fees for the use of their photography on our products. We also provide them with exposure on our website and social media channels.

3.2) How do you select the photographers you work with?
We select photographers based on the quality and relevance of their work to our brand and product offerings.

3.3) Do you offer any other types of partnerships or collaborations?
We are open to other types of partnerships and collaborations, please contact us at info@somaligifts.com for more information.

3.4) How do you compensate the photographers for their work?
We compensate photographers through a royalty fee for each product sold with their photography.


4) AI Tools

4.1) How do you use AI tools for your designs?
We use AI tools such as DALL-E and ChatGPT to generate unique designs - amongst other apps - and prompts for our products.

4.2) What kind of AI tools do you use?
We use a combination of ChatGPT and DALL-E to generate unique and creative AI designs for our products.

4.3) Can I request a custom design using AI tools?
Yes, you can start by researching AI tools because each tool usually specialise in different tasks. If you have any specific questions, you can email us info@somaligifts.com

4.4) Do you have any human designers that work alongside the AI tools?
Yes, we have a team of human designers who work alongside our AI tools to ensure high-quality and unique designs for our products.


5) Payments

5.1) What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and Apple Pay. You can select your preferred payment method at checkout.

5.2) Are my payments secure on your website?
Yes, we take the security of your payments very seriously. We use SSL encryption to protect your personal and payment information.

5.3) Do you offer any discounts or promotions for bulk purchases?
Yes, we offer bulk purchase discounts and promotions from time to time. Please sign up for our newsletter to stay updated on our latest promotions.

5.4) What is your refund policy?
Our refund policy allows for refunds on unused products within 30 days of purchase. Please refer to our refund policy page for more information.

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